Everything you need to run TIA
From your first concierge to live support, follow clear step-by-step guides built around the product.
Choose your path
Inside the workspace
Every guide shows you where to look
Focused screenshots use red callout boxes to show the exact part of TIA you need. Follow each guide from top to bottom without guessing which menu or control comes next.
Open Conversations and filter the queue
Each agent keeps its traffic in Conversations. Filter between all conversations, waiting visitors, and active handoffs.
Open the conversation you need
Choose a thread from the inbox to read the visitor’s messages and the agent’s response in context.