Support
Use Support to open tickets, reply to support messages, and track issue status.
Helpdesk
Work asynchronous tickets from a shared queue
Choose a queue and narrow the ticket list
Start with active, assigned, unassigned, mentioned, or solved work, then filter by agent and priority.
Search for and open the right ticket
Find a subject, requester, or ticket number in the middle column, then open it to see the full thread.
Open a support request
Open Support from the workspace navigation, then select New ticket. Use a short subject that describes the outcome you need, add the relevant agent or page, and include the exact error text when something failed.
You can return to the same ticket to read replies and add more context. Keep related messages in one ticket so the support team sees the full history.
Track the result
Use the ticket status to see whether the request is waiting for TIA support or for information from your team. Reply in the existing thread when you have an update instead of opening a duplicate.
Admins can manage support tickets from the root support area.