Platform Overview
TIA includes an authenticated dashboard, public widget APIs, Convex-powered live handoff, optional LiveKit voice sessions, inbound phone calls on your own Twilio numbers, and organization-scoped billing.
Agents overview
Start with the workspace’s active Concierges
Create an agent or review workspace totals
Use New agent to start a Concierge. The summary shows sources, documents, tools, and members at a glance.
Open the Concierge you want to manage
Each card identifies the agent and whether it is ready to embed on a website.
Main Pieces
- Agent builder and settings
- Knowledge sources and ingestion
- Public website widget
- Public chat, config, handoff-token, and voice-token endpoints
- Inbox for live human handoff
- Voice worker and bridge APIs (runs as its own service in production)
- Inbound phone webhook and per-number agent routing
- API keys, credits, support, and admin tools