What we shipped

Discovered pages now carry their title and meta description, so "how long do I have to send something back?" matches a page called "Returns & Refunds" instead of having to match the string "policies returns". Pages at URLs like /p/48213 were previously invisible to search; they are not any more.

No sitemap? We follow links from the page you gave us, staying on the same origin, with page and depth caps. robots.txt is respected throughout — Disallow rules are honoured, and a Crawl-delay makes the crawl serial at the interval the site asked for.

Index /docs and skip /cart. On a real storefront this is the difference between an agent whose knowledge is ten thousand near-identical product pages and one that can actually find your twelve policy pages.

Keep the default and pages are fetched at answer time — no storage cost, and edits show up immediately. Turn on full content indexing for a docs site where precision matters more than breadth. Mix both across sources.

When something cannot be solved while the visitor is on the page, the agent raises a ticket with the conversation attached. Your team works it later from a shared, org-wide queue with statuses, priorities, categories, and assignment.

Replies go out as properly threaded email — RFC 5322 headers, so Gmail and Outlook collapse a ticket into one conversation — with the ticket number in the subject. Delivery state is recorded on every reply, and a failure shows as "Not delivered" in red. A reply the customer never received is worse than no reply, because the team believes it is handled.

Define the exact sequence for refunds, verification, or anything high-stakes. Each step declares the tools it may use, and the runtime withholds the rest from the model until it gets there. The agent cannot issue a refund during a "verify the order" step, because the tool is not in the object it received. Enforcement, not persuasion.

Route incoming tickets by balanced load or round-robin, cap how many open tickets one person can hold, and let teammates set their own availability. Save any set of queue filters as a personal or shared view.

Leads, tickets, and anonymous browser sessions now resolve to one person per workspace. A ticket shows that contact’s previous tickets, so you can see it is the third time they have asked before you answer.

Six events delivered to any HTTPS endpoint, HMAC-signed in Stripe’s format with the timestamp inside the signed material so replays can be rejected. Retry backoff runs 1m → 5m → 30m → 2h, and every subscription has its own delivery log, so a broken endpoint is diagnosable without asking us for logs.

Five instant triggers, two create actions, and two searches. API keys are now bound to the workspace they were created in, so a connection is nothing but a key — no "which organization?" field on every Zap.

REST endpoints for leads, custom form submissions, tickets, and webhook subscriptions — with organization membership re-verified server-side on every request.

A real form inside the widget for name, email, and phone — each field independently optional or required. Included on every plan, Free too.

Define your own multi-field intake forms — text, email, phone, number, textarea, select — and tell the agent when to offer each one. Submissions arrive flattened for automation tools, so every field is mappable.

The agent reads real availability and confirms the meeting inside the conversation. Paste a Cal.com event URL, or connect Calendly with OAuth and pick an event type.

Pick the real model per agent instead of a hidden "Standard" or "Pro" tier, and see exactly what a reply costs in credits before you choose it.

Visitors can send documents for the agent to read, from Starter up.

Voice bills per minute of open audio on top of per-reply credits. The rate is stated on the pricing page and tracked in your usage dashboard rather than discovered on a bill.

Non-Shopify storefronts that publish a Universal Commerce Protocol profile get product search, lookup, and cart building. Paste your store URL and we detect it.

Organizations that arrive through the Shopify App Store now subscribe and are billed through Shopify, with the same plans and credit allowances as everyone else.