Deflect the help centre questions. Escalate the account ones.
Most product questions are already answered in your docs, and your team answers them again anyway. TIA resolves those from the documentation you publish, and brings a person in when the request needs account access.
The repeat questions stop reaching your queue
Setup, billing, permissions, and troubleshooting get answered from the docs you already maintain.
It can act, not just link
Custom HTTP tools let the agent look up an account or trigger a workflow instead of pasting a support article.
Escalations arrive with context
When a request needs verified account access, your team joins the same thread with the transcript already loaded.
Answered from the docs, escalated when it has to be
The agent resolves what the documentation covers and recognises the moment a request needs a human with account access.
- Answers cite the help centre you publish, not a model guess
- Custom tools surface real account state before escalating
- Handoff carries the transcript and the tool results with it
TIA Concierge
Online · answers from your help centre
What it does on a product site
Grounded in your documentation
Crawl your docs site and help centre, upload PDFs, and write Q&A pairs for the answers that must be exact.
Calls your own APIs
Register HTTP tools with typed inputs and encrypted secrets so the agent can finish a real task mid-conversation.
Knows which page they are on
Page context means a question asked on the billing page is answered about billing.
Live handoff to your team
A shared inbox with the full transcript, so nobody asks the customer to start over.
The questions teams ask us first
Still unsure? Talk to us or browse the documentation.
Put a concierge on your product
Point it at your documentation, register the tools you want it to use, and put it live today.
Free plan available · One script tag to install