Deflect the repeats. Escalate the rest.
Most of your ticket volume is the same ten questions. TIA resolves those end to end, and hands your team the ones that genuinely need judgement, with all the context already gathered.
Answers grounded in your policies
Eligibility rules, policy exceptions, and process questions, answered from the documents you actually publish, not a model’s best guess.
Resolution, not deflection
With custom tools the agent can look up the record, trigger the workflow, or complete the request. The ticket never gets created.
Escalation your team will thank you for
When a human takes over, the transcript, page, and order data are already there. No triage, no re-asking.
A policy question that resolves itself
The agent checks the policy, spots the exception that applies to this customer, and then completes the request. The whole interaction never becomes a ticket.
- Cites the policy that applies, including exceptions
- Calls your own API to complete the request
- Confirms what happens next in plain language
- Escalates instantly if anything looks unusual
TIA Concierge
Online · trained on your policies
How support teams run it
One source of truth
Point the agent at the same help centre your team uses, and re-ingest whenever a policy changes.
A live inbox, not a queue
Waiting conversations surface in real time. Join, resolve, and hand control back to the agent.
Coverage outside office hours
Overnight and weekend questions get resolved instead of waiting for Monday morning.
Guardrails you control
Define what the agent must never promise, and it escalates those cases rather than inventing an answer.
The questions teams ask us first
Still unsure? Talk to us or browse the documentation.
Give your team their afternoon back
Start free, connect your help content, and see how much of today’s queue an agent could have handled.
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