Pay for replies that
actually happen
One credit covers one reply on a free-tier model (Claude Haiku, Gemini Flash Lite). Stronger models cost more per reply, and you choose the real model name for each agent — nothing is hidden behind “Standard” or “Pro”. No per-seat tax on your support team, and nothing is charged for a reply that failed or went to a human.
- Start free, no credit card
- Change or cancel your plan anytime
- Failed answers and handoffs are free
Save 15% with yearly billing
Free
Put a real agent on a real site and see what it does.
- Embeddable chat widget
- Knowledge sources: URLs, sitemaps, files, Q&A
- Support, Shopify, page-context & handoff modules
- Collect leads form and meeting booking
- Live human handoff inbox
- Webhooks for leads, forms and tickets
- Community and documentation support
Starter
For stores ready to put a concierge on every page.
Billed $588 yearly
Choose planEverything in Free, plus:
- Custom HTTP tools with encrypted secrets
- Custom multi-field forms beyond the lead form
- Voice conversations with live captions
- Pro reasoning model on any agent
- Remove TIA branding and use your own widget assets
- Widget theming and suggested messages
- Email support
Growth
Scale coverage as traffic and catalog complexity grow.
Billed $2,388 yearly
Choose planEverything in Starter, plus:
- Helpdesk: agent-raised tickets with threaded email replies
- Procedures: enforced step ordering with per-step tool scoping
- Full REST admin API, Integration API, and Zapier
- Custom concierge agent modules
- Non-Shopify catalogs via generic commerce
- Priority email support
Scale
High-volume storefronts that need every module unlocked.
Billed $5,988 yearly
Choose planEverything in Growth, plus:
- Helpdesk teams with balanced or round-robin routing
- Per-member capacity caps, availability, and shared saved views
- Every concierge module included
- Best credit rate
- 40 MB training content
- Priority support with faster response targets
Enterprise
Custom volume, custom controls, and a name to call. Volume pricing, security review, and the controls a procurement team asks for.
Contact us- Custom roles and permissions
- Single sign-on (SSO)
- White-labelled widget and custom domain
- Security review and custom agreements
- Dedicated onboarding and named contact
- Uptime and support SLAs
Credits depend on the model you choose
Every agent runs a real model you pick by name — Claude, Gemini, and more as we add them. Stronger models cost more credits per reply; free plans keep access to the efficient tiers.
Gemini 2.5 Flash Lite
1credit / replyGoogle’s lightest model — quick answers for simple FAQs and low-cost volume.
Claude Haiku 4.5
1credit / replyFast and accurate for everyday questions, product lookups, and policy answers. The right default for most agents.
Gemini 3.1 Flash Lite
1credit / replyNewer Gemini lite tier — a step up from 2.5 Flash Lite for snappy multi-turn support.
Gemini 3 Flash
2credits / replyBalanced Gemini for tool use and longer answers without Sonnet-tier cost.
Claude Sonnet 4.6
3credits / replyStronger reasoning for multi-step tool use, ambiguous questions, and long conversations.
Gemini 3.1 Pro
5credits / replyGoogle’s Pro-class model for harder product questions and multi-hop tool workflows.
Claude Opus 4.8
10credits / replyFrontier Anthropic model for the hardest cases — deep reasoning when quality matters more than cost.
Replies that fail, or that hand the conversation to a human, are not billed at all. You are charged for work the agent actually delivered.
Work out what it costs you
Credits are per reply and per model, so the honest answer depends on your traffic. Put your numbers in and we will show the cheapest plan that actually covers them — including when a bigger plan beats a smaller one carrying top-ups.
A conversation that uses tools typically runs three or more.
Voice bills per minute of open audio, on top of the replies inside it.
You would use about
1,500credits / month
- Chat replies
- 1,500
- Per conversation
- 3
Cheapest plan that covers it
Starter
$139/ month
$49 plan + $90 in top-ups (1 block covering 700 extra credits).
Choose StarterAn estimate, not a quote. Replies that fail or hand off to a human are never charged, so real usage usually lands under this.
| Plan | Included | Top-ups | Total / month |
|---|---|---|---|
| Free | 50 | — | Cannot buy top-ups on this plan |
| StarterRecommended | 800 | $90 | $139 |
| Growth | 4,000 | — | $199 |
| Scale | 12,000 | — | $499 |
Stretch any plan without jumping a tier
A busy month should not force an upgrade. Top up on any paid plan and keep the tier you are on.
Credit top-ups
$75per 1,000 message credits
Extra credits when a busy month outruns your allowance, bought in blocks of 1,000. They never expire, and the rate improves with your plan — from $0.09 on Starter down to $0.06 on Scale.
Every feature, side by side
No asterisks. Here is exactly what unlocks at each tier.
Feature | Free$0/mo | Starter$59/mo | Growth$239/mo | Scale$589/mo | EnterpriseCustom |
|---|---|---|---|---|---|
| Usage & workspace | |||||
| Message credits per month | 50 | 800 | 4,000 | 12,000 | Custom |
| Agents | 1 | 3 | 10 | 30 | Unlimited |
| Team members | 1 | 3 | 10 | 25 | Unlimited |
| Extra credit rate | $0.10 | $0.09 | $0.07 | $0.06 | Custom |
| Usage dashboard & invoices | Included | Included | Included | Included | Included |
| Top-up credits | Not included | Included | Included | Included | Included |
| Knowledge & training | |||||
| URL and sitemap crawling | Included | Included | Included | Included | Included |
| File uploads (PDF, DOCX, TXT) | Included | Included | Included | Included | Included |
| Q&A pairs and pasted text | Included | Included | Included | Included | Included |
| On-demand re-ingestion | Included | Included | Included | Included | Included |
| Training content size | 1 MB | 10 MB | 20 MB | 40 MB | Custom |
| Chat attachments | Not included | Included | Included | Included | Included |
| Actions & tools | |||||
| Commerce tools (search, cart, orders) | Included | Included | Included | Included | Included |
| Page-context awareness | Included | Included | Included | Included | Included |
| Custom HTTP tools | Not included | Included | Included | Included | Included |
| Encrypted tool secrets | Not included | Included | Included | Included | Included |
| Tool dry-run testing | Not included | Included | Included | Included | Included |
| Custom concierge modules | Not included | Not included | Included | Included | Included |
| Human handoff | |||||
| Live handoff inbox | Included | Included | Included | Included | Included |
| Full transcript & context on join | Included | Included | Included | Included | Included |
| Browser notifications | Included | Included | Included | Included | Included |
| Take over a live conversation | Not included | Not included | Included | Included | Included |
| Inbox seats | 1 | 3 | 10 | 25 | Unlimited |
| Helpdesk & tickets | |||||
| Agent-raised support tickets | Not included | Not included | Included | Included | Included |
| Shared ticket queue, statuses & priorities | Not included | Not included | Included | Included | Included |
| Threaded email replies with delivery state | Not included | Not included | Included | Included | Included |
| Manual assignment | Not included | Not included | Included | Included | Included |
| Teams & automatic routing | Not included | Not included | Not included | Included | Included |
| Capacity caps & availability | Not included | Not included | Not included | Included | Included |
| Personal saved views | Included | Included | Included | Included | Included |
| Shared saved views | Not included | Not included | Not included | Included | Included |
| Contacts & ticket history | Included | Included | Included | Included | Included |
| Workflows & capture | |||||
| Procedures — enforced step ordering | Not included | Not included | Included | Included | Included |
| Per-step tool scoping | Not included | Not included | Included | Included | Included |
| Procedure run audit trail | Not included | Not included | Included | Included | Included |
| Collect leads form | Included | Included | Included | Included | Included |
| Custom multi-field forms | Not included | Included | Included | Included | Included |
| Meeting booking (Cal.com & Calendly) | Included | Included | Included | Included | Included |
| Automation & integrations | |||||
| Webhook subscriptions | Included | Included | Included | Included | Included |
| Signed payloads & delivery log | Included | Included | Included | Included | Included |
| Lead, form & ticket events | Included | Included | Included | Included | Included |
| Zapier, Make & n8n via API key | Not included | Not included | Included | Included | Included |
| Integration API (leads, tickets, webhooks) | Not included | Not included | Included | Included | Included |
| Voice | |||||
| Real-time voice conversations | Not included | Included | Included | Included | Included |
| Live captions & transcript | Not included | Included | Included | Included | Included |
| Voice-to-human escalation | Not included | Included | Included | Included | Included |
| Voice call credits | — | 6 credits / min | 6 credits / min | 6 credits / min | 6 credits / min |
| Commerce | |||||
| Shopify OAuth connection | Included | Included | Included | Included | Included |
| Shopify theme app embed | Included | Included | Included | Included | Included |
| Product, cart & order tools | Included | Included | Included | Included | Included |
| Non-Shopify catalogs | Not included | Not included | Included | Included | Included |
| Developer platform | |||||
| Public streaming chat endpoint | Included | Included | Included | Included | Included |
| Origin allow-lists | Included | Included | Included | Included | Included |
| REST admin API | Not included | Not included | Included | Included | Included |
| Scoped API keys | Not included | Not included | Included | Included | Included |
| Models | |||||
| Gemini 2.5 Flash Lite | Included | Included | Included | Included | Included |
| Claude Haiku 4.5 | Included | Included | Included | Included | Included |
| Gemini 3.1 Flash Lite | Included | Included | Included | Included | Included |
| Gemini 3 Flash | Not included | Included | Included | Included | Included |
| Claude Sonnet 4.6 | Not included | Included | Included | Included | Included |
| Gemini 3.1 Pro | Not included | Not included | Included | Included | Included |
| Claude Opus 4.8 | Not included | Not included | Not included | Included | Included |
| Support | |||||
| Support | Docs & community | Priority email | Priority | Dedicated contact | |
| Onboarding assistance | Not included | Not included | Not included | Included | White-glove |
| SSO, custom roles & SLA | Not included | Not included | Not included | Not included | Included |
| Get started | Choose plan | Choose plan | Choose plan | Contact us | |
How billing works
Credits, renewals, overages, and what happens when a month gets busy.
Still unsure? Talk to us or browse the documentation.
Try it before you pay for it
The free plan runs a real agent on a real storefront, with knowledge sources, commerce tools, and human handoff included.
Free plan available · One script tag to install